Refund Policy

Effective Date: April 8, 2026  |  Last Updated: April 8, 2026

1. Introduction

Wing Snob ("we," "us," or "our") is committed to delivering a high-quality food experience to every customer. We understand that issues may occasionally arise with your order, and we have established this Refund Policy to ensure a fair and transparent process for resolving such matters.

This policy applies to all purchases and orders made through our website snobwing.top, including online orders for delivery, pickup, and catering services. By placing an order with Wing Snob, you agree to the terms set forth in this Refund Policy.

This policy is governed by the laws of the United States, including applicable consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act. Customers located in California may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and the California Consumer Legal Remedies Act (CLRA).

2. Eligibility Conditions for Refunds

We want every customer to be satisfied with their Wing Snob experience. You may be eligible for a full or partial refund under the following conditions:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong flavor, wrong quantity, wrong items entirely).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food delivered or prepared was of unacceptable quality, including but not limited to being undercooked, spoiled, contaminated, or otherwise unsafe to eat.
• Order Not Delivered: Your delivery order was never received, and our delivery records confirm non-delivery.
• Significant Delay: Your order was delivered significantly later than the estimated delivery time, causing the food to be cold or otherwise unusable.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.
• Allergic Reactions Due to Incorrect Preparation: If an order was prepared incorrectly in a way that exposed you to an allergen you explicitly noted when placing your order, documentation may be required.

To be eligible for a refund, the issue must be reported within the timeframes specified in Section 3 of this policy. Wing Snob reserves the right to request photographic or other evidence to support your refund claim.

3. Timeframes for Refund Requests

Refund requests must be submitted within the following timeframes to be considered eligible:

Refund requests submitted outside of these timeframes will not be eligible for consideration, except in cases of documented billing errors or extraordinary circumstances at Wing Snob's sole discretion.

4. Non-Refundable Items and Services

Certain items and services are not eligible for refunds under any circumstances. These include:

• Consumed Food: Orders or items that have been largely or fully consumed are not eligible for a refund based on dissatisfaction with taste or flavor preferences, as food taste is subjective.
• Promotional and Discounted Items: Items purchased as part of a limited-time promotion, a "buy one get one" deal, or at a heavily discounted rate are non-refundable unless they involve a quality or safety issue.
• Gift Cards and Store Credits: Gift cards, promotional credits, and loyalty points are non-refundable and cannot be exchanged for cash.
• Delivery Fees: Delivery fees are non-refundable unless the refund is due to a non-delivery confirmed by our records.
• Service Fees and Tips: Service charges and gratuities applied at checkout are non-refundable.
• Catering Deposits: Deposits paid for catering services are non-refundable if the cancellation request is made less than 72 hours before the scheduled event.
• Custom or Special Orders: Orders prepared with specific customizations or special requests that were fulfilled as requested are not eligible for refunds based solely on a change of preference.

5. How to Request a Refund (Step-by-Step)

To request a refund from Wing Snob, please follow these steps carefully:

1. Step 1 – Document the Issue
   Take clear photographs or videos of the problem (e.g., incorrect items, missing items, food quality issues). Retain your original order confirmation email or receipt as proof of purchase.
2. Step 2 – Contact Wing Snob Customer Support
   Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: snobwing.top
3. Step 3 – Provide Required Information
   When contacting us, please include the following details:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Photographic evidence (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Step 4 – Review and Acknowledgment
   Our customer support team will acknowledge your refund request within 1–2 business days and may ask for additional information to process your request.
5. Step 5 – Resolution Decision
   Wing Snob will review your claim and provide a resolution decision within 3–5 business days of receiving all required information. You will be notified via the email address associated with your account or order.
6. Step 6 – Refund Issuance
   If your refund is approved, it will be processed according to the timeframes outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on your original payment method:

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of the items in an order were incorrect, missing, or unsatisfactory.
• The food quality issue affected only part of the order, while the remainder was acceptable.
• A promotional discount or coupon was applied to the original order, and the refund will reflect the actual amount paid for the affected item(s).
• A catering order is partially canceled, and preparation or ingredient procurement has already begun for part of the order.
• The customer contributed to the issue (e.g., providing an incorrect delivery address), in which case a partial refund may be offered at Wing Snob's discretion.

Partial refund amounts will be calculated based on the individual item prices listed at the time of purchase, minus any applicable discounts, fees, or non-refundable charges.

8. Exchange Policy

Wing Snob offers order replacements as an alternative to monetary refunds in applicable situations. An exchange or replacement may be offered when:

• An incorrect item was delivered or prepared, and the correct item can be prepared and delivered promptly.
• A food quality issue is reported shortly after receipt of the order, allowing us to prepare a fresh replacement.
• Missing items can be fulfilled through a separate delivery or made available for pickup.

Replacement orders are subject to availability. If the requested item is unavailable at the time of the exchange request, Wing Snob will issue a refund or store credit of equivalent value. Exchanges are offered at no additional cost to the customer when the error is on our part. Wing Snob does not offer exchanges for food items based solely on a change of preference after the order has been prepared.

9. Cancellation Policy

9.1 Standard Orders (Delivery and Pickup)

You may cancel a standard delivery or pickup order within 5 minutes of placing it, provided that food preparation has not yet begun. To cancel, contact us immediately at [email protected] or through the order management section of our website at snobwing.top.

Once food preparation has commenced, cancellation is no longer possible, and no refund will be issued for a change of mind.

9.2 Catering and Large Orders

Catering orders and large event orders require advance notice for cancellation:

• 72 hours or more before the event: Full refund of all amounts paid, excluding the non-refundable deposit.
• 24–72 hours before the event: 50% refund of the total order amount, excluding the deposit.
• Less than 24 hours before the event: No refund will be issued.

All catering cancellation requests must be submitted in writing via email to [email protected] with your order number and event details.

9.3 Cancellations by Wing Snob

In the event that Wing Snob must cancel your order due to operational issues, ingredient shortages, weather conditions, or other circumstances beyond our control, you will receive a full refund of all amounts paid. We will notify you as soon as possible via the contact information provided at the time of ordering.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob has established a dispute resolution process to address your concerns fairly and efficiently.

10.1 Internal Escalation

You may escalate your dispute to a senior member of our customer service team by replying to your original support email and requesting escalation. Please include the phrase "Escalation Request" in your email subject line. Escalated disputes will be reviewed within 5–7 business days.

10.2 Chargeback Rights

You retain the right to dispute any charge with your credit card issuer or bank in accordance with your cardholder agreement and applicable federal law, including protections under the Fair Credit Billing Act (FCBA) and the Electronic Fund Transfer Act (EFTA). We encourage customers to contact us directly before initiating a chargeback, as many issues can be resolved quickly through our internal process.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-382-4357
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General office (for state-specific consumer protection claims)

Customers in California may also have rights under the California Consumer Legal Remedies Act (CLRA) and may contact the California Department of Consumer Affairs.

10.4 Informal Resolution

Before pursuing any formal legal action, both parties agree to attempt to resolve any dispute informally by contacting Wing Snob in writing at [email protected]. We will make a good-faith effort to resolve any complaint within 30 days of receiving written notice of the dispute.

11. Policy Modifications

Wing Snob reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on our website at snobwing.top. The "Last Updated" date at the top of this page will reflect the most recent revision. Your continued use of our services after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

12. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or related inquiries, please contact Wing Snob using the information below:

Our customer support team is available to assist you during regular business hours. We strive to respond to all inquiries within 1–2 business days. For the fastest resolution, please include your order number, a description of the issue, and any supporting documentation when contacting us.